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EDEN ROBE - Palm Print
Sale price
$80.00
Regular price
$350.00
or 4 payments of $20.00 with , or
Final Sale - Not eligible for return
Our Eden Robe is a standout piece that can be styled for a night out or just enjoyed at home. Crafted from a french linen and cotton blend, printed with our exclusive Palm Print and finished with a full soft cotton lining to give the most premium finish. Wear open and easy or cinch in with the belt, Eden is as unique as it is versatile.
Free shipping over AU$300
DESIGN NOTES
FIT NOTES
FABRICATION & CARE
SHIPPING & RETURNS
Shipping
Australia: Free standard shipping over $300, or $13 on orders under $300. Express shipping $18
New Zealand: Free standard over NZ$350, or NZ$30 on orders under NZ$350. Express shipping NZ$20
For more information and international rates, please see our Shipping page.
Returns
We offer returns on all full priced items for refund or store credit.
For more information please see our Returns page.
Any questions?
Our customer service hours are 9am -5pm AEST Monday to Friday, you can email us or leave us a message.
REVIEWS
Returns Policy
If you change your mind for any reason within 14 days of receiving your order, we offer returns subject to the below conditions. Please note that item/s received outside of this timeframe will not be accepted.
Returned items must be unworn, unused and received in original condition with all tags and packaging intact.
BLACK FRIDAY EDIT
All items purchased in our Black Friday Edit are eligible to be returned for store credit only within 7 days of delivery unless marked as FINAL SALE. Items marked as FINAL SALE are not eligible for return. Please choose carefully and refer to our size guide before shopping.
FULL PRICED ITEMS
Items purchased online at full price are eligible for a full refund or store credit when returned within 14 days from the date received. Returns for refunds and store credits will incur a charge of $10.95 for the cost of the return shipping label, that will be deducted from the returned amount.
SALE ITEMS
Sale items, including those purchased during promotional periods or sitewide sales, are not eligible for a refund and can be returned for store credit or size exchange, subject to availability. Store credit is valid for 2 years from date of issue.
FINAL SALE ITEMS
Final sale items are final and are not eligible for a refund or store credit. All styles marked as ‘final sale’ on the product page cannot be returned.
FAULTY ITEMS
We do our best to ensure you do not receive an item/s with a fault, however, in the rare event that this may occur please email us within 7 days of receiving your order. We require your order number, images of the fault and a small description emailed to hello@thehaze.com.au. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.
PRE-ORDERS
Please note that items purchased on pre-order are eligible for a full refund or store credit when returned within 7 days from the date received.
Items available for pre-order will be indicated on the product page with the anticipated shipping date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the shipping date, you may do so by contacting CustomerCare@thehaze.com.au.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item/s are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.
GIFT WITH PURCHASE
If a return is made on item/s placed within the order, the gift must be included in the return and received in original condition, with packaging intact. Acceptance of the return is conditional upon the joint return of both the purchased items and the promotional gift.
BIRTHDAY GIFT VOUCHER
Item/s purchased with a birthday gift voucher are only eligible for store credit for the remaining validity of the gift voucher. Offer is valid for email subscribers only who enter their birthday upon sign up. The discount code is valued at $50 AUD and can only be used on full priced items with a minimum spend of $150 AUD. It is not applicable with sale items.. The discount code is valid for 30 days from the date of issue. If the voucher is not used within the above timeframe, the voucher will be forfeited. Each discount code is unique to every customer and will be emailed to the customer 5 days before the birthday. The voucher is redeemable once per customer and cannot be used with any other promotional code.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
AUSTRALIAN & NEW ZEALAND RETURNS
Please email us at customercare@thehaze.com.au to request your return.
Ensure you have read through our returns policy above to confirm your return meets our criteria.
We will reply within 3 business days confirming your return request and detailing next steps.
Returns for refunds and store credits will incur a charge of $10.95 for the cost of the return shipping label, that will be deducted from the returned amount. Please note: faulty returns will be free of charge. Pack your return item/s neatly using the original packing provided. Attach the label securely to the satchel, ensuring the previous delivery label is covered.
Return labels are Australia Post standard shipping labels, as soon as your order has been delivered, your return request will be processed within 5 business days.
You will be refunded via the method of payment used only. If you used a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method.
For any international returns outside of Australia and New Zealand, please contact us at hello@thehaze.com.au.
REFUNDS
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear back in your bank account.
STORE CREDIT
Credit notes are valid for 2 years from issue date and will be emailed to you with a unique code to use online. If you have purchased an item using a credit note, you will be issued a new credit note as a return.
GIFT CARDS
Gift cards are not eligible for return.
AFTERPAY
If you have purchased using Afterpay, you will be refunded or credited back to this platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.
Shipping
We offer free shipping on all orders over $300 AUD within Australia, with free shipping to New Zealand on orders over $350 NZD.
All orders are shipped from our head office in Sydney, Australia using Australia Post.
Orders placed Monday through Friday have a processing time of up to 2 business days. During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Orders placed on Friday or over the weekend will be processed from the following Monday.
| SERVICES | TRANSIT TIME (DAYS AFTER ORDER SHIPS | SHIPPING COST | RETURN FEES |
|---|---|---|---|
| Australia: Standard | 2-5 business days | FREE over AUD $300 $13 flat rate under AUD $300 | AUD $10.95 |
| Australia: Express | 1-2 business days | AUD $18 flat rate | |
| New Zealand: Standard | 4-7 business days | FREE over NZD $350 $20 flat rate under NZD $350 | NZD $20 |
| New Zealand: Express | 2-5 business days | NZD $30 flat rate | |
| Rest of the world | Please email us at hello@thehaze.com.au to discuss international shipping outside of Australia and New Zealand | ||
PRE-ORDERS
Items available for pre-order will be indicated on the product page with the anticipated shipping date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the shipping date, you may do so by contacting us at hello@thehaze.com.au.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item/s are ready to ship.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.
Please note, if you wish to return a pre-order item for a refund or store credit, you will have 7 days from the date received to request your return. Lodge your return here.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email that is sent once your order has been dispatched. If you do not receive your tracking details, please contact us at hello@thehaze.com.au.
NEW ZEALAND SHIPPING
We ship orders to New Zealand using Australia Post. Import duties and taxes not included and may apply to orders over $1000 NZD, payable upon delivery.
CHANGING OR CANCELLING AN ORDER
If you have noticed a mistake in delivery address or need to cancel your order please contact us straight away by emailing hello@thehaze.com.au. We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. For rural areas across Australia there may be further delays to our delivery timeframes.
Please contact us at hello@thehaze.com.au if you would like further information or assistance with delivery timeframes.
Payments
Please see all accepted payment methods at checkout for customers in Australia and New Zealand.
PAYMENT METHODS
We accept Visa, Mastercard, American Express, PayPal, AfterPay, Klarna and Apple Pay.
BUY NOW, PAY LATER
We accept AfterPay and Klarna.
STORE CREDIT & GIFT VOUCHERS
If you have The Haze store credit or a gift voucher, you can enter your voucher number into the ‘gift card’ field at checkout.
DISCOUNT CODES
code’ field at checkout.
DUTIES & TAXES
We ship from Australia, international customers are responsible for customs & duties within their own country.